About The Author

Dean Landers is a well respected industry leader.

He has been in the appliance industry over 25 years and has owned and operated the award winning Landers Appliance, Inc. in Baltimore since 1983.

Dean is the former President of United Servicers Association (2008 - 2010), and has served on their board since 2003.

He is a contributing writer to ASNews, Appliance Tech-Talk Magazine and The Retail Observer Magazine.

Convention Speaker for Appliance Service Training Institute (ASTI), North American Retail Dealers Association (NARDA), American Home Shield - National Contractors Meeting, Brand Source, Nationwide and Mega Group USA Buying Groups.

Dean has served as a member of the Executive Committee of the Maryland Alliance for Fair Competition since 1993.


What is the Appliance Blue Book

Appliance Blue Book Photo

The Original Blue Book, Major Appliance Job Rate Guide (Appliance Blue Book) was created over 20 years ago by Dean Landers.

After a few years in the appliance repair industry Dean realized the need for a solid foundation for accurate and consistent pricing for his customers. In the early 1980's he began developing a flat rate system that ensured his customers were charged fairly regardless of the speed of his technicians. Countless hours, years actually, have been spent analyzing repair statistics, surveying customers, employees, peers, and other industry professionals to assemble the needed data.

This data took into consideration repair times, costs of doing business, inventory needs, electronic test and service access equipment needed, product installation stipulations, availability of technical data, etc. to develop national averages. This became the basis of the Appliance Blue Book we know today.

The first commercially available version was developed in the early 1990's and made available to the industry in 1995 as a foundation for National Appliance Repair Pricing.

Today the Appliance Blue Book data is updated automatically. The cost of parts, labor and overhead are constantly monitored in our state-of-the-art data center. In addition, new appliances and the technology and knowledge that are required to service such appliances are also monitored. We have thousands of companies that are using the Appliance Blue Book throughout the United States and Canada.

We constantly receive feedback and compliments on how this book has improved the quality and experience for tens of thousands of customers.

The Original Blue Book, Major Appliance Job Rate Guide is endorsed by Marcone Servicers Association, North American Retail Dealers Association and United Servicers Association.